Shipping & Delivery

Thank you for shopping with us! We want you to enjoy your purchase from calou-stockholm.com, so we’ve put together everything you need to know about how your order is handled from the moment you place it until it reaches your doorstep.

Order Processing

Once your order is placed, our team begins processing it right away. We aim to prepare and dispatch your items as quickly as possible. Orders are normally processed and fulfilled on business days. Orders received during weekends or holidays will begin processing on the next business day.

Shipping Methods

We offer several delivery options at checkout to suit your needs. The available methods and carriers may vary based on your location and the size of your order. All options are clearly shown during checkout so you can easily choose the one that works best for you.

Delivery

After your order has been dispatched from our warehouse, the delivery will be handled by the shipping method you selected at checkout. You will receive a confirmation once your order is on its way, along with tracking information when applicable.

Please note that once your package leaves our facility, delivery is the responsibility of the carrier. While we partner with reliable shipping services, calou-stockholm.com is not responsible for delays caused by the carrier or events outside our control.

Order Tracking

When your order is shipped, we will send you a shipment confirmation message with tracking details if available. You can use this tracking number to see the progress of your delivery through the carrier’s own tracking service.

If you do not receive tracking information, it may be that the shipping option you selected does not include tracking. In that case, your order is still on its way, but tracking updates may not be available.

Delivery Issues

If you experience any problems with delivery — for example, if your shipment appears lost or delayed — please contact us through our support page at calou-stockholm.com. Our customer service team will assist you in locating your order or resolving any delivery issues that arise.

Changes to Your Order

If you need to modify your order after it has been placed (such as changing the delivery address or shipping method), please contact us as soon as possible via calou-stockholm.com. We will do our best to accommodate your request, but once an order begins processing, changes may not be possible.

International Shipping

Orders shipped internationally may be subject to import duties, customs clearance procedures, and additional taxes depending on the destination country. These charges are determined by local authorities and are not included in the purchase price or shipping cost on calou-stockholm.com. We recommend checking with your local customs office for more information on possible charges before placing an international order.

Shipping Restrictions

Certain items may be restricted in specific countries due to local regulations. If we are unable to ship an order to the address you provided, we will contact you with further information and possible alternatives.

Questions?

If you have any questions about shipping, delivery options, tracking, or anything else regarding your order, please visit calou-stockholm.com for assistance.

Thank you for choosing us — we hope your delivery experience is smooth and enjoyable!