FAQ
Frequently Asked Questions
CAN I RETURN THE CLOGS IF THEY DON’T WORK OUT?
Yes — unworn items may be returned for a refund or exchange. Return shipping is not covered, but if you choose store credit instead of a refund, return shipping is free. Please try your shoes on a clean surface and return them in original condition and packaging. Items with worn soles or damaged/missing packaging may be refused and sent back to you.
HOW DO EXCHANGES WORK?
If your shoes don’t fit, we can exchange them for the correct size as long as they are unworn. Exchanges to the same style and color are free for customers in eligible regions. Exchanges are only offered on full-price products. If you want a different model or color, please place a new order.
CAN I RETURN SALE ITEMS?
Yes! Sale items can be returned, but those marked as “seconds” or discounted heavily may only be eligible for store credit. Deeply discounted items may be final sale and not returnable.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Once your order is placed, you will receive a confirmation email. When your order ships, you’ll receive tracking details so you can follow it online.
WHAT IS A PRE-ORDER?
Pre-orders are items purchased before they are fully available. They ship like regular orders once ready, and you can return them if they don’t work out.
WHEN WILL MY ORDER SHIP?
Orders are processed promptly and generally shipped quickly from our warehouse after they are placed.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. For some regions, duties and taxes are included in the price. For other countries, duties and fees may be charged by the carrier after shipment.
HOW CAN I TRACK MY ORDER?
You’ll receive a shipping confirmation email with a link to your tracking number once your order is dispatched.
CAN YOU NOTIFY ME WHEN A CLOG OR SANDAL IS BACK IN STOCK?
If an item is out of stock, use the “Notify Me When Back In Stock” button on the product page at calou-stockholm.com to sign up for a restock alert.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible after placing your order via the contact options on calou-stockholm.com. We’ll do our best to update or cancel it before it ships.
HOW DO SHOES FIT?
Fit may vary by style, but generally our clogs run true to size with a normal to wide fit. Some designs may be narrower — check each product page for specific fit guidance.
I WEAR HALF SIZES — WHAT SHOULD I DO?
We offer whole sizes only. If you’re between sizes, we recommend selecting the next size up.
WILL THE SHOES I WANT BE RESTOCKED IF THEY’RE SOLD OUT?
We can’t guarantee restocks, but it’s possible. Join the waitlist on the product page or sign up for alerts on calou-stockholm.com.
DO YOU HAVE SALES OR SPECIAL OFFERS?
Yes — we offer sales and promotions from time to time. Sign up for our newsletter on calou-stockholm.com to receive early notifications about sales, new releases and special events.